Focusing inward: How improving employee engagement can help rebuild trust in government
Focusing inward: How improving employee engagement can help rebuild trust in government
Deloitte’s report discusses the erosion of confidence in public services and offers some interesting insight on how this issue could be tackled by improving employee engagement. It draws on substantial research and clever analysis designed to test a core hypothesis, with some real-life examples that are used to good effect. The title alone does a great job of explaining what this is about, who it’s for, and what readers will gain from reading it.
We’re all used to the idea that you can lead a horse to water but can’t make it drink, but when it comes to their thought leadership, far too many firms aren’t even getting that far.
The role of thought leadership in key account management
The role of thought leadership in key account management
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Key account management is more important than ever. The areas of highest growth in professional services are in multidisciplinary services—work that cuts across the traditional service lines most firms are organised around. Clients think that the range of capabilities a firm brings to bear plays a key role in its ability to deliver a better, more innovative solution. As a result, the quality of a firm’s account management, together with its breadth of capabilities and ability to innovate, are now three of the most important factors clients consider when deciding which firm to hire.
It’s easy to see why creators of thought leadership might not be fans of tables of contents: They invest thousands of hours creating hundreds of perfect pages, only to see their work summarised in 10 simplistic headings that give the reader a licence to jump straight to number seven. Or, simply, to decide that there’s nothing worth reading at all. Tsk.