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Guarding and growing personal data
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Complaints outlook 2016
This publication leaves the reader in no doubt that Huntswood knows its stuff when it comes to complaints. It is very clear that the firm’s own experts have been heavily involved: the discussion of key issues and the recommendations made could only come from hands-on experience. Investment in research—input from heads of complaints across 45 UK financial services firms combined with a survey of 5,000 customers—brings additional credibility and insight.
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Innovation as unusual
Opening with an impressive list of contributors provides a strong incentive to read on. But PA Consulting doesn’t stop there; the firm continues to intrigue the reader and effectively sell the benefits of this publication. We wanted to know more after reading: “Half of the senior executives we spoke to told us that their ideas had failed for entirely avoidable reasons.” Resilience doesn’t just depend upon the insights of external contributors.
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