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Transforming schools: How distributed leadership can create more high-performing schools
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Corporate development strategy: Thriving in your business ecosystem
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Engaging through change
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Good vibrations: The CEO’s practical guide to create and amplify energy
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Guarding and growing personal data
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Complaints outlook 2016
This publication leaves the reader in no doubt that Huntswood knows its stuff when it comes to complaints. It is very clear that the firm’s own experts have been heavily involved: the discussion of key issues and the recommendations made could only come from hands-on experience. Investment in research—input from heads of complaints across 45 UK financial services firms combined with a survey of 5,000 customers—brings additional credibility and insight.
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Innovation as unusual
Opening with an impressive list of contributors provides a strong incentive to read on. But PA Consulting doesn’t stop there; the firm continues to intrigue the reader and effectively sell the benefits of this publication. We wanted to know more after reading: “Half of the senior executives we spoke to told us that their ideas had failed for entirely avoidable reasons.” Resilience doesn’t just depend upon the insights of external contributors.
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Getting from zero to digital
This report opens with an attention-grabbing message about the risk to those companies – and their leaders – that ignore the digital wave. It incorporates examples and case studies (many of which we hadn’t read about before) to bring the topic to life.
Unlike most competitor content on digital, the report focuses on what companies actually need to do to become digital; the suggestions are understandable and actionable, and feel grounded in experience.
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The craft of incentive prize design
In this report, Deloitte attacks a topic that few others are writing about - and does so to a depth that means every reader should learn something new. The structure of the report and the consistent use of frameworks ensures that the content is easy to navigate, read and absorb. The clear, engaging writing style and the use of examples leads to an enjoyable reading experience.
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